Question 1

How do I get started with FastCryptoTax?

Accepted Answer

Simply sign up for a free account, add your wallet addresses, and we'll automatically import your transactions. You can generate your first tax report in just a few minutes. No credit card required for the free plan.

Question 2

Do I need to connect my wallet or provide private keys?

Accepted Answer

No! You only need to provide your public wallet addresses. We never ask for private keys, seed phrases, or direct wallet connections. This keeps your funds completely safe while we fetch your transaction history from the blockchain.

Question 3

Which blockchains do you support?

Accepted Answer

We support 100+ blockchains including Ethereum, Bitcoin, Solana, Polygon, Arbitrum, Optimism, BSC, Avalanche, Base, and many more. Our system automatically detects the blockchain from your wallet address.

Question 4

How long does it take to generate a tax report?

Accepted Answer

Most reports are generated in 5 minutes or less. The exact time depends on the number of transactions and the complexity of your trading activity. Large portfolios with 10,000+ transactions may take up to 15 minutes.

Question 5

Can I try it for free?

Accepted Answer

Yes! Our free plan allows you to add 1 wallet and calculate taxes for up to 200 transactions. This is perfect for testing the platform or for users with minimal trading activity.

Question 6

How accurate are your tax calculations?

Accepted Answer

Powered by a leading AI model and grounded in CPA standard methodologies, our system automatically pulls reliable historical and market pricing and applies FIFO, LIFO, or HIFO cost basis rules to ensure accurate and compliant calculations.

Question 7

What cost basis methods do you support?

Accepted Answer

We support all CPA standard cost basis methods: FIFO (First In, First Out), LIFO (Last In, First Out), and HIFO (Highest In, First Out). You can choose your preferred method in your account settings.

Question 8

Do you handle NFT transactions?

Accepted Answer

Yes! Pro and Expert plans include full NFT transaction support. We track purchases, sales, mints, and transfers across all major NFT marketplaces including OpenSea, Blur, LooksRare, Magic Eden, and more.

Question 9

How do you handle DeFi transactions?

Accepted Answer

We automatically categorize DeFi transactions including swaps, liquidity provision, staking rewards, lending, borrowing, and yield farming. Our system understands protocols like Uniswap, Aave, Compound, Curve, and hundreds of others.

Question 10

What about staking rewards and airdrops?

Accepted Answer

Staking rewards and airdrops are automatically detected and classified as ordinary income at their fair market value on the date received. This is reported separately from capital gains.

Question 11

What tax forms do you generate?

Accepted Answer

We generate Form 8949 (Sales and Other Dispositions of Capital Assets) and Schedule D (Capital Gains and Losses) which are the primary forms needed for crypto tax reporting in the US. All forms are in IRS format and can be filed directly or given to your accountant.

Question 12

Can I share reports with my accountant?

Accepted Answer

Absolutely! All reports can be downloaded as professional PDFs with complete transaction details. Many CPAs and tax professionals recommend our reports because they're comprehensive and easy to understand.

Question 13

Do you support international tax reporting?

Accepted Answer

Currently, we focus on US tax reporting (IRS forms). However, the transaction data and gain/loss calculations can be useful for tax reporting in other jurisdictions. We're working on adding support for more countries.

Question 14

Can I download my transaction history?

Accepted Answer

Yes! You can export your complete transaction history as a CSV file. This includes all imports, swaps, transfers, and trades with dates, amounts, pricing, and cost basis information.

Question 15

Do you connect to my wallet?

Accepted Answer

No! We never connect to your wallet or require private keys. You simply provide your public wallet address and we fetch transaction data directly from the blockchain. Your funds stay completely secure and under your control.

Question 16

Do you sell or share my data?

Accepted Answer

Never. We do not sell, rent, or share your personal information or transaction data with third parties. Your privacy is paramount, and your data is used solely for generating your tax reports.

Question 17

What information do you collect?

Accepted Answer

We only collect public wallet addresses. No names, physical addresses, SSNs, or other personal information are required. Your privacy is always our priority.

Question 18

Can I delete my account and data?

Accepted Answer

Yes, you can delete your account and all associated data at any time from your account settings. Once deleted, all your information is permanently removed from our systems within 30 days.

Question 19

What happens if I exceed my transaction limit?

Accepted Answer

If you exceed your plan's transaction limit, you'll be prompted to upgrade to a higher tier. You can review your transaction count at any time in your dashboard before generating a report.

Question 20

Do you offer refunds?

Accepted Answer

Yes! If you're not satisfied with our service within 30 days of purchase, contact our support team for a full refund. We want you to be completely satisfied with FastCryptoTax.

Question 21

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. You'll never lose access to reports you've already generated.

Question 22

Is there a plan for tax professionals?

Accepted Answer

Yes! We offer a special Tax Preparer plan for tax professionals who manage multiple clients. This includes unlimited client management, white label reports, bulk processing, and priority support. Visit our Tax Preparer Pricing page for details.

Question 23

My transactions are not importing. What should I do?

Accepted Answer

First, verify that you've entered the correct wallet address and that it's from a supported blockchain. If issues persist, check if the blockchain explorer is accessible. Contact our support team if you need help - we typically respond within 24 hours.

Question 24

How do I contact support?

Accepted Answer

You can reach our support team at support@fastcryptotax.com. Pro and Expert users get priority support with faster response times. We aim to respond to all inquiries within 24 hours.

Question 25

Do you offer live chat support?

Accepted Answer

Currently, we offer email support for all users. Pro and Expert plan holders receive priority email support with expedited response times. We're working on adding live chat for higher-tier plans.

Question 26

Can you help me understand my tax situation?

Accepted Answer

While we provide accurate calculations and reports, we cannot provide personalized tax advice. We recommend consulting with a qualified tax professional or CPA for specific tax guidance related to your situation.

Frequently Asked Questions

Getting Started

Tax Calculations

Reports & Forms

Security & Privacy

Pricing & Plans

Support & Troubleshooting

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